Customer Care Agent
Simple Line
Job Description

WINGS Introduction

Wings Group has served the nation since 1948 with the vision that high-quality products should be accessible to all. We are the biggest FMCG Company in Indonesia with more than 1200 SKU consisting of various product categories, starting from Food & Beverage, Fabric Care, Households, and Personal Care. We are continuously growing and expanding our market both nationally and internationally with product availability that has successfully reached more than 100 countries. Wings Group also has several joint venture partners to make sure we stay competitive in the industry

Job Description

  1. Respond to customer inquiries and manage complaints related to products and services in a professional and timely manner.

  2. Provide accurate information to customers regarding order status, delivery tracking, and invoice verification.

  3. Coordinate effectively with internal stakeholders to ensure customer service tickets are resolved within established service-level timelines, delivering precise and appropriate solutions.

  4. Ensure the achievement of assigned service resolution and performance targets.

  5. Conduct customer service satisfaction surveys, analyze feedback, and recommend actionable plans for service improvement.

Job Requirement

  1. Bachelor’s degree in Nutrition Science, Health Science, Pharmacy, or a related field.

  2. Fresh graduates or candidates with up to 1 year of relevant experience are welcome to apply.

  3. Strong analytical and data-handling skills.

  4. Excellent communication skills, with a customer-oriented and results-driven mindset.

  5. Willing to work in a shifting schedule.

Disclaimer

Wings Group recruitment is completely free of charge. We do not request any payment or fees at any stage of the hiring process. Beware of fraudulent job offers claiming to represent Wings Group.
Information at a Glance
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Req ID:  968
Posting Start Date:  05/11/2025
Employment Type:  Permanent