Customer Care Expert
Job Description
WINGS Introduction
Wings Group has served the nation since 1948 with the vision that high-quality products should be accessible to all. We are the biggest FMCG Company in Indonesia with more than 1200 SKU consisting of various product categories, starting from Food & Beverage, Fabric Care, Households, and Personal Care. We are continuously growing and expanding our market both nationally and internationally with product availability that has successfully reached more than 100 countries. Wings Group also has several joint venture partners to make sure we stay competitive in the industry
Job Description
- Respond to customer inquiries via phone, email, chat, and social media regarding infant formula, toddler nutrition, supplements, and related products.
- Maintain a deep understanding of all baby nutrition products, including ingredients, benefits, packaging, labeling, and recommended age groups.
- Troubleshoot customer concerns such as product availability, packaging issues, taste or texture concerns, delivery problems, and general dissatisfaction.
- Participate in customer satisfaction surveys and quality improvement initiatives.
- Work closely with Quality, Marketing, Supply Chain, and Sales teams to provide customer insights and ensure consistent product and brand messaging.
Job Requirement
- Minimum education of Bachelors degree in Nutrition with a minimum GPA of 3.00/4.00
- Minimum 2 years of experience as nutritionist/ nutrition consultant
- Willing to work in a shifting work schedule
- Candidates with experience in content creation / marketing are preffered
Disclaimer
Wings Group recruitment is completely free of charge. We do not request any payment or fees at any stage of the hiring process. Beware of fraudulent job offers claiming to represent Wings Group.
Information at a Glance
Req ID:
968
Posting Start Date:
02/12/2025
Employment Type:
Permanent