Customer Service Logistic Manager
Simple Line
Job Description

WINGS Introduction

Wings Group has served the nation since 1948 with the vision that high-quality products should be accessible to all. We are the biggest FMCG Company in Indonesia with more than 1200 SKU consisting of various product categories, starting from Food & Beverage, Fabric Care, Households, and Personal Care. We are continuously growing and expanding our market both nationally and internationally with product availability that has successfully reached more than 100 countries. Wings Group also has several joint venture partners to make sure we stay competitive in the industry

Job Description

  1. Collaborate with the Commercial Team (KAM, CCD) to grow key account business and improve service performance.

  2. Oversee order management and ensure accurate, on-time fulfillment with minimal out-of-stock impact.

  3. Maintain strong customer relationships through joint business planning and value-added initiatives.

  4. Coordinate with internal teams to reduce product returns, quality issues, and bad stock.

  5. Monitor service metrics and implement continuous improvement to enhance customer experience.

Job Requirement

  1. Bachelor’s degree in Engineering major.

  2. Minimum 5 years of experience in customer service, logistics, or supply chain (preferably FMCG/distribution).

  3. Strong understanding of order management and key account operations.

  4. Excellent communication, problem-solving, and cross-functional collaboration skills.

  5. Proficiency in Microsoft Excel and ERP systems (e.g., SAP, Oracle).

Disclaimer

Wings Group recruitment is completely free of charge. We do not request any payment or fees at any stage of the hiring process. Beware of fraudulent job offers claiming to represent Wings Group.
Information at a Glance
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Req ID:  973
Posting Start Date:  05/11/2025
Employment Type:  Permanent