Senior Customer Service Logistic
Simple Line
Job Description

WINGS Introduction

Wings Group has served the nation since 1948 with the vision that high-quality products should be accessible to all. We are the biggest FMCG Company in Indonesia with more than 1200 SKU consisting of various product categories, starting from Food & Beverage, Fabric Care, Households, and Personal Care. We are continuously growing and expanding our market both nationally and internationally with product availability that has successfully reached more than 100 countries. Wings Group also has several joint venture partners to make sure we stay competitive in the industry

Job Description

The Customer Service Logistics is responsible for ensuring excellent customer service by managing order fulfillment, monitoring service level performance, and maintaining healthy inventory availability across distribution channels. Successful incumbent will need to have strong stakeholder management, communication, logical and analytical thinking.

Key responsibilities such as but not limited to : 

  • Customer order management.
  • Service level management.
  • Inventory & stock availability.
  • Cross-functional coordination.
  • Reporting & continuous improvement.

 

Job Requirement

  • Bachelor's Degree in Supply Chain Management, Industrial Engineering, Logistics, Business Administration, Management, or related disciplines.
  • Minimum 6-10 years of experience in Customer Service, Customer Logistics, Supply Chain, Distribution, Demand Planning, or Order Fulfillment.
  • Experience in FMCG, Retail, Distribution, Manufacturing, or Logistics industries is preferred.
  • Experience handling customer orders, inventory monitoring, and service level management is highly preferred.
  • Strong stakeholder management and structured communication.
  • Strong logical and analytical thinking.

Disclaimer

Wings Group recruitment is completely free of charge. We do not request any payment or fees at any stage of the hiring process. Beware of fraudulent job offers claiming to represent Wings Group.
Information at a Glance
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Req ID:  973
Posting Start Date:  28/04/2026
Employment Type:  Permanent